SMART TOURISM: INVESTIGATING MOBILE APP INTEGRATION FOR ENHANCED TOURIST EXPERIENCES IN TURKESTAN

Abstract

At present, travel is commonly seen as a personalised encounter rather than choosing pre-arranged vacation packages. The emergence of new technologies and the broad availability of 5G connections have revolutionised the way travellers use smartphone applications to seek assistance in planning, navigating, and accessing local attractions at their selected locations. The swift advancement of mobile apps in the corporate domain confers a distinct advantage, particularly in relation to data, over competitors in the market. The increasing population of technologically proficient travellers, with 93% of potential visitors utilising smartphones on a regular basis, highlights the auspicious prospects for enterprises. This study centres on the utilisation of mobile applications in the Turkestan Region, investigating both domestically created and multinational apps to provide a thorough understanding of how technology enhances the travel experience. Through the analysis of readily accessible secondary data, our objective is to ascertain the precise attributes that need to be integrated into applications in order to fully leverage the region's inherent advantages. This research examines the viewpoints of app users and suppliers, with the goal of satisfying the changing requirements of future enterprises, hotels, cultural heritage sites, and government bodies. Furthermore, its objective is to provide direction to city branding managers in creating applications that have functionalities that are in line with the distinct preferences of end users and the distinctive attributes of the area.